23 September 2019
Many Estate Agents see their role solely as finding the right buyer for a property and negotiate attractive terms for the seller.
But estate agency has moved on. Indeed, finding a buyer is arguably one of the most straightforward aspects of selling a property. Wise sellers now seek other attributes in their Estate Agent.
We all know how emotionally traumatic a house move can be. Yet many agents fail to recognise their ability to reduce this overall burden by becoming thoroughly involved not only in the actual sale of an individual property, but also in the move as a whole. We feel this provides a great opportunity for the service-focused agent like ourselves to deliver a level of customer service that really makes a difference. A service based on empathy. In other words, “seeing the world through the eyes of the buyer/seller”. With this vision, we can then anticipate and proactively respond to the very real needs of the house-moving public.
An example of an obvious contribution that agents can make is a hands-on approach to any related property transaction, rather than blaming solicitors for any delay. A chain is only as strong as the weakest link, yet many agents sit back and wait for completion day once a sale is agreed. We don’t!
So if you are to make your move enjoyable rather than simply endurable, choose an agent who believes passionately in supportive customer service.
If you would like any advice on the sale of your home please do not hesitate to give us a call on 01277 623010
Grace & Rose Estate Agents
If you are looking to move home in the near future, or need any advice with regard to selling your property, please don’t hesitate to call 01277 623010 or email me direct on firstname.lastname@example.org or click to see our latest Testimonials and more advice in our Blogs