Billericay: 01277 623010 | Brentwood: 01277 230300

Information for tenants

Information for tenants 2019-06-01T09:18:32+00:00


 The asking rent does not include any of the below fees. Depending on your circumstances and the property that you apply for, we may apply the following fees (shown inclusive of VAT):


Deposits and Payments:

Holding Deposit: 1 weeks rent

The Holding Deposit is taken to secure the property for you, whilst your referencing checks are carried out, and with your permission can be used as part payment towards your overall Security Deposit. If so, the balance of your Security Deposit will be due just before Check In.

Security Deposit: 5 weeks rent

The Security Deposit will be protected with the Deposit Protection Service (DPS) and is taken to cover the landlord’s costs of repairing any damage to, or neglect of, the property by the tenant.

Lost Keys/Fobs/Permits:

If you lose any keys, fobs or permits during the tenancy, these will need to be replaced at your own cost. The exact cost will depend upon the type of keys, fobs or security devices in question. Grace & Rose will not charge any additional fee.

Surrendering your tenancy:

If you request to end your fixed term tenancy early, before the expiry date shown on the Tenancy Agreement, if the landlord agrees to the request, you may be asked to either pay the remainder of the rent in full for the unexpired term as per the contract, or cover the landlord’s agency costs of re-letting the property. As this cost varies dependent upon the property in question, please speak to a member of staff before applying, who will be happy to provide you with an exact cost for the property you are interested in.

Changes to your tenancy:

If you request a change to be made to your tenancy e.g. a change of occupier, the addition of a pet or any other change to the contract, if the landlord agrees to the change, this will incur a £50 charge (inclusive of VAT).

Consumer Protection:

Client Money Protection – Provided by ARLA Propertymark

In order to provide you with complete peace of mind that your monies are safe and protected, Grace & Rose are insured under the Client Money Protection (CMP) insurance scheme provided by ARLA Propertymark.

Redress Scheme – Provided by The Property Ombudsman

It is a legal requirement for Letting Agents to be members of a redress scheme so that customers have a route to redress should they wish to make a formal complaint. Naturally we hope this would never be necessary and we will always do everything possible to resolve any issues before this happens.

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“From the first moment we were impressed with the professionalism, speed and accuracy of not only the information but their overall quality of service.”

Gill, Landlord

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“The most professional and straight forward service I've dealt with.”

Zill, Tenant

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